Frequently asked questions

My order

How do I track my order?
Will I get an order confirmation number?
Can I change an order once I've placed it?

Once an order has been placed, we are unable to make any changes or cancel it. If you need assistance with an order you've just made, please contact our Customer Service team immediately on 0330 100 1010 with your order number or email address, and our team will be happy to discuss your options.

An item on my order is out of stock - when will I receive my order?
What are the charges for shipping and handling?
Can you deliver to my work address?
I forgot to add the code for my free gift, will I still receive it?
Can I get a free gift as well as using a sale discount code with my order?
My order arrived damaged - what should I do?
How do I return an item?
Can I return items to store?
Highlands & Islands
Do I need to keep my receipt?
What do I do if my product is faulty?

Account details

Do I have to create an account?
What happens if I've forgotten my password?

General

How do I find my nearest ProCook store?
Do you sell gift cards?
How do I care for my products?
How do I claim under my guarantee?